Email: info@doctorshealthfund.com.au
Phone: 1800 226 126
Urgent portal transfer certificate requests can be sent to: urgentcertificaterequest@doctorshealthfund.com.au
Transfer Certificate & Fund Contacts
The industry agreed transfer certificate must be completed by the health fund of a member that is transferring to another health fund within 14 days of the notice period given by the member. If the member does not nominate a receiving health fund, then the transfer certificate must be issued to the leaving member to present to their new health fund.
Transfer certificate example:
- An example of the new approved transfer certificate (effective from 9 January 2019, as per PHI Circular 3/19) including the ‘rules’ for use between funds. The latest addition is the inclusion of an age-based discount section:
Request templates:
- Manual Process Transfer Certificate Request Template (for health funds using the manual process)
- Automated Solution Transfer Certificate Information Template (for health funds using the new transfer certificate automated solution)
Transfer certificate solution:
Health fund contacts that will assist you in resolving any Transfer Certificate issues are listed below.
Please email any contact additions/updates/corrections to webmaster@pha.org.au
ACA Health Benefits Fund Limited
ahm Health Insurance
Email: transfercertificates@ahm.com.au
Phone: 13 42 46Escalation Point
Bennett Smith (Operations Manager – AHM)
Email: bennett.smith@ahm.com.auAIA Health Insurance
Email: health.clearances@aia.com.au
Phone: 1800 333 004Contact person: Connie Muleta
Email: Connie.Muleta@aia.comAustralian Unity Health Limited
Email: automation@australianunity.com.au
Escalation Point
Contact Person: Membership Team
Email: TCR@australianunity.com.au
Phone: 13 29 39BUPA HI Pty LTD
New joins to Bupa from other funds: OtherFundsClearancestoBupa@bupa.com.au
Exits from Bupa to other Funds: ClearanceCancellationRequests@bupa.com.au
Contact Person: Admin Services Team
Email: ClearanceCancellationRequests@bupa.com.auEscalation Point
Contact Person: Admin Services Team
For Hospital Admissions in the next 24-48 hours only
Email: urgentworkmembership@bupa.com.auCBHS Corporate Health Pty Ltd
Email: transfer.certificates@cbhscorp.com.au
Contact person: Lana Tone, Support Service Team Leader
Email: lana.tone@cbhs.com.au
Phone: 02 9843 7672Escalation Point
Contact person: Lana Tone, Support Service Team Leader
Email: lana.tone@cbhs.com.au
Phone: 02 9843 7672CBHS Health Fund Limited
Email: transfer.certificates@cbhs.com.au
Contact person: Lana Tone, Support Service Team Leader
Email: lana.tone@cbhs.com.au
Phone: 02 9843 7672Escalation Point
As per above.Defence Health Limited
Transfer requests are to be sent to: cancellations@defencehealth.com.au
Clearance certificates are to be sent to: clearances@defencehealth.com.auEscalation Point
Contact person: Member Services team
Email: TCR@defencehealth.com.auDoctors’ Health Fund Pty Ltd, The (formerly AMA Health Fund)
Emergency Services Health
Email: enquiries@eshealth.com.au
Phone: 1300 703 703Frank Health Insurance
Transfer requests are to be sent to: transferrequests@frankhealthinsurance.com.au
Clearance certificates are to be sent to:
clearances@frankhealthinsurance.com.auEmail: frank@frankhealthinsurance.com.au
Phone: 1300 437 265GMHBA Limited
Transfer Requests are to be sent to: transferrequests@gmhba.com.au Clearance certificates are to be sent to: clearances@gmhba.com.au
Contact person: Membership Department
Email: membership@gmhba.com.au
Phone: 03 5202 8630Escalation Point
Contact person: Membership Department
Email: membership@gmhba.com.au
Phone: 03 5202 8630Grand United Corporate Health Limited (GU Health)
Email for Transfer Certificate Requests and Certificates: maintenanceassessing@guhealth.com.au
Enquiries contact:
Email: maintenanceassessing@guhealth.com.au
maintenanceassessing@guhealth.com.auEscalation point
Contact person: Karen Blackburn, Policy Administration Manager
Email: gu_maintsupport@guhealth.com.auNote: Escalation email only to be used for urgent Hospital Admissions within 48hrs. All other enquires to be sent to Enquires Contact email
HBF Health Limited
Email for Transfer Certificate Requests and Certificates
For funds requesting transfer certificates: cancellations@hbf.com.auHBF requires the certificate from the other fund: switching@hbf.com.au
Escalation Point
Contact – Team Leader – Policy
Email: UrgentMembership@hbf.com.auHCF (Hospitals Contribution Fund of Australia Ltd, The)
New joins to HCF from other funds: clearancesIN@hcf.com.au
Exits from HCF to other Funds: transfers@hcf.com.au
Contact: 13 13 34
Escalation Point
Contact person: Alyssa Guerra, Member Services Manager
Email: aguerra@hcf.com.auHealth Care Insurance Ltd
Email: enquiries@hciltd.com.au
Contact: Membership department
Phone: 1800 804 950Health Partners Ltd
General Enquires: ask@healthpartners.com.au
New joins to Health Partners from other Funds: transfercertificates@healthpartners.com.au
Exits from Health Partners to other Funds: hp_retention@healthpartners.com.au
Escalation Point
Contact person: Graham Ryan, Manager Private Health Insurance
Email: graham.ryan@healthpartners.com.au
Phone: 08 8236 4528HIF (Health Insurance Fund of Australia Limited)
Transfer requests are to be sent to: switching@hif.com.au
Clearance certificates are to be sent to: clearances@hif.com.au
Contact person: Wendy Ellis
Email: Wendy.Ellis@hif.com.auEscalation Point
Contact person: Sascha Dickson
Email: Sascha.Dickson@hif.com.auHunter Health Insurance (previously known as Cessnock District Health Benefits Fund)
Email: enquiries@hunterhi.com.au
Contact person: Scott Player
Phone: (02) 4990 1385Latrobe Health Services Limited
New joins to Latrobe from other funds: transferin@lhs.com.au
Exits from Latrobe to other Funds: transferout@lhs.com.au
Phone 1300 362 144
Escalation
Email: escalations@lhs.com.au
Phone: 1300 362 144Medibank Private Limited
Transfer Certificates and Transfer Certificate 1st and 2nd Requests to be sent to Ask_Us@medibank.com.au
Escalation Point
Membership Team
Email: UrgentMembership@medibank.com.auNote: Escalation email to be used for Hospital Admissions within 48 hours, escalations/complaints and MoveIT IT issues. Please do not CC Ask_Us@medibank.com.au into escalation emails as this will create duplicate work items.
Mildura Health Fund
Transfer requests and clearance certificates are to be sent to: transfers@mildurahealthfund.com.au
Contact person: Lauren Jones, Member Experience Officer
Email: transfers@mildurahealthfund.com.au
Phone: (03) 5023 0269Escalation Point
Contact person: Daniel Priestley, Sales & Marketing Manager
Email: danielp@mildurahealthfund.com.au
Phone: (03) 5023 0269Navy Health Ltd
Transfer Certificates to be sent to: ccerts@navyhealth.com.au
Transfer Requests to be sent to: sales@navyhealth.com.au
Escalation Point
Contact person: Policy and Compliance Team
Email: query@navyhealth.com.au
Phone: 1300 306 289NIB Health Funds Ltd
New joins to nib from other funds: transfercertificates@nib.com.au
Exits from nib to other funds: Cancellations@nib.com.au
Escalation Point
Contact person: Karen Blackburn, Policy Administration Manager
Email: policyadministration@nib.com.auNote: Escalation email only to be used for urgent Hospital Admissions within 48hrs.
Nurses & Midwives Health Pty Ltd
New joins to Nurses & Midwives Health Fund from other Funds: clearancecert@nmhealth.com.au
Exits from Nurses & Midwives Health Fund to other Funds: cancellations@nmhealth.com.auPlease use the email address listed below when requesting multiple transfer certificates within the one email request:
multipleclearances@nmhealth.com.auContact person: Vince Raschilla, Team Leader Membership Services
Email:Vince.Raschilla@nmhealth.com.au
Phone: (02) 8346 2240 or 1300 344 000Escalation Point
Contact person: Reshma Joseph, Manager Membership Services
Email: Reshma.Joseph@nmhealth.com.au
Phone: (02) 8346 2230 or 1300 344 000onemedifund (National Health Benefits Australia Pty Ltd)
Phone: 1800 148 626
Email: info@onemedifund.com.au
Escalation Point
Contact person: Lee Vale, Services Delivery Manager
Email: Lee.Vale@peoplecare.com.au
Phone: 02 4224 4357Contact person: Elisa Kennerley
Email: Elisa.Kennerley@peoplecare.com.au
Phone: 1800 808 690Peoplecare Health Limited
Email: info@peoplecare.com.au
Phone: 1800 808 690
Escalation Point
Contact person: Lee Vale, Services Delivery Manager
Email: Lee.Vale@peoplecare.com.au
Phone: 02 4224 4357Contact person: Elisa Kennerley
Email: Elisa.Kennerley@peoplecare.com.au
Phone: 1800 808 690Phoenix Health Fund Limited
Contact person: Liz Owens, Member Service Manager
Email: enquiries@phoenixhealthfund.com.au
Phone: 1800 028 817Escalation Point
Contact person: Liz Owens, Member Service Manager
Email: enquiries@phoenixhealthfund.com.au
Phone: 1800 028 817Police Health Limited
New joins to Police Health from other Funds: ccrequest@policehealth.com.au
Exits from Police Health to other Funds:
ccreceived@policehealth.com.auContact person: Customer Service Team
Phone: 08 8112 7000Queensland Country Health Fund Ltd
Contact person: Member Experience Manager
Email: info@queenslandcountry.health
Phone: 1800 813 415Reserve Bank Health Society
Phone number: 1800 027 299
Email: info@myrbhs.com.au
Escalation Point
Contact person: Lee Vale, Services Delivery Manager
Email: Lee.Vale@peoplecare.com.au
Phone: 02 4224 4357Contact person: Elisa Kennerley
Email: Elisa.Kennerley@peoplecare.com.au
Phone: 1800 808 690rt health
New joins to rt health: fulfilment@rthealthfund.com.au
Exits from rt health: cancellation@rthealthfund.com.au
Contact Person: Membership Team
Phone 1300 886 123
Escalation PointFirst escalation point of contact: Loretta Isaac
Email: lorettai@rthealth.com.au
Phone: 1300 886 123Second escalation point of contact: Nahid Ayoub
Email: nahida@rthealth.com.au
Phone: (02) 9910 4446see-u by HBF (formerly CUA Health)
Email: info@seeuhealthinsurance.com.au
Phone: 1300 499 260Escalation Point
Email: info@seeuhealthinsurance.com.au
Phone: 1300 499 260St Lukes
Email: clearances@stlukes.com.au
Contact person: Lizzie Fisher, Assistant Manager Member Services
Email: efisher@stlukes.com.au
Phone: 1300 651 988Escalation Point
Contact person: Melissa Scott, Member Service Manager
Email: mscott@stlukes.com.au
Phone: 1300 651 988IT issues
Contact person: Cassie Eyles, Head of Application and Digital Services
Email: ceyles@stlukes.com.au
Phone: 1300 651 988Teachers Federation Health Ltd
New joins to Teachers Health from other Funds: clearancecertificates@teachershealth.com.au
Exits from Teachers Health to other Funds: cancellations@teachershealth.com.auPlease use the email address listed below when requesting multiple transfer certificates within the one email request:
multipleclearances@teachershealth.com.auContact person: Vince Raschilla, Team Leader Membership Services
Email: Vince.Raschilla@teachershealth.com.au
Phone: 1300 728 188 or 02 8346 2240Escalation Point
Contact person: Reshma Joseph, Manager Membership Services
Email: Reshma.Joseph@teachershealth.com.au
Phone: 02 8346 2230Territory Health Fund
Contact person: Member Experience Manager
Email: info@territoryhealth.com.au
Phone: 1800 623 893Transport Health
Please contact RT Health for all Transport Health enquiries.
New joins to rt health: fulfilment@rthealthfund.com.au
Exits from rt health: cancellation@rthealthfund.com.au
Contact Person: Membership Team
Phone 1300 886 123
Escalation PointFirst escalation point of contact: Brendon Ziedin
Email: brendanz@rthealthfund.com.au
Phone: (02) 9910 4421Second escalation point of contact: Nahid Ayoub
Email: nahida@rthealth.com.au
Phone: (02) 9910 4446TUH (part of the Teachers Federation Health Group)
New joins to TUH/UH from other funds: clearances@tuh.com.au
Exits from TUH/UH to other funds: clearances@tuh.com.au
Phone TUH: 1300 360 701
Phone UH: 1300 661 283
Escalation Points
First escalation point: Shelley Davidson-Reeves, Member Services Senior
Email: shelley.davidson-reeves@tuh.com.auSecond escalation point: Brandon Gordon, Membership Team Leader
Email: Brandon.Gordon@tuh.com.auWestfund Limited
Email: Transfer_Certificate_Request@westfund.com.au
Contact person: Camilla Vieira, Contact Centre Manager
Email: vieirac@westfund.com.au
Phone: 1300 937 838